Refund and Returns Policy

Refund & Return Policy

Last Updated: September 29, 2026

At ViewX, we want you to be confident when purchasing our products. If you are not completely satisfied with your purchase, please review the return and refund terms below.

This policy applies to products purchased directly from the official ViewX online store.

1. Order Cancellation

Before Shipment

If you wish to cancel your order before it has been shipped, please contact us as soon as possible at service@viewx3d.com.

If the order has not yet entered the shipping process, we will generally be able to cancel the order and issue a full refund to the original payment method.

Once an order has been shipped, it will be subject to our return policy below.

After Shipment

If your order has already been shipped, you may request a return in accordance with the Returns section of this policy.

Please note that refusing delivery or abandoning a shipment does not automatically constitute a return request and may result in additional shipping or handling costs.

2. Returns

You may request a return within 30 days of receiving your product.

To be eligible for a return:

  • The product must be purchased directly from the official ViewX online store.

  • The return request must be submitted within 30 days of delivery.

  • The product must be returned in its original condition, including the original packaging and included accessories whenever possible.

  • The product must not have been intentionally damaged, modified, or misused.

  • The product must be securely packaged to prevent damage during return shipping.

We may refuse a return if the product has been significantly damaged, modified, or used in a manner inconsistent with the product’s intended purpose.

How to Request a Return

Please contact service@viewx3d.com before sending the product back.

Please include:

  • Order number

  • Purchaser’s name

  • Email address used for the order

  • Reason for the return

  • Photos or videos, if applicable

Do not send the product to an address provided by a carrier, manufacturer, or other third party unless the return has been approved by ViewX.

3. Return Shipping

Returns Due to Change of Mind

For returns requested because of a change of mind, personal preference, or other reasons unrelated to a product defect, the customer is responsible for the return shipping costs.

The original shipping fee, if any, may not be refundable.

If ViewX provides a prepaid return label for convenience, the applicable return shipping cost may be deducted from the refund.

Returns Due to Product Defects or Damage

If the product is confirmed to have a manufacturing defect or was damaged during transportation, ViewX will provide an appropriate solution, which may include:

  • Replacement of the product or affected component;

  • Repair;

  • A prepaid return shipping label; or

  • A refund, where applicable.

ViewX will determine the appropriate solution based on the specific circumstances of the case.

4. Damaged or Incorrect Products

Please inspect your package and product as soon as possible after delivery.

If your product arrives visibly damaged, or you receive the wrong product or missing accessories, please contact us at service@viewx3d.com as soon as possible.

Please provide:

  • Order number

  • Photos of the shipping package

  • Photos or videos showing the damage or issue

  • A description of the problem

For shipping damage, please keep the original packaging and all shipping materials until the issue has been resolved, as they may be required for a shipping claim.

5. Defective Products

If you believe your ViewX product has a manufacturing defect, please contact our support team at service@viewx3d.com.

Our technical support team may first provide troubleshooting instructions or request photos, videos, diagnostic information, or other details to determine the cause of the issue.

If the product is confirmed to have a manufacturing defect covered by the applicable warranty, we will provide a suitable solution in accordance with our warranty terms.

A product that is functioning as designed but does not meet an individual’s personal preference or expectations may not be considered defective.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your payment provider or bank to process the refund.

Depending on your payment method and financial institution, it may take several business days for the refunded amount to appear in your account.

Partial Refunds

In certain circumstances, a partial refund may be issued if:

  • The returned product is missing accessories or components;

  • The product has damage beyond normal inspection or testing;

  • The original packaging or included items are missing; or

  • The product has been used or handled in a way that reduces its resale value.

The amount of any deduction will depend on the condition of the returned product.

7. Exchanges

If you receive a defective or damaged product, we may offer a replacement instead of a refund.

For products returned because of a change of mind, exchanges may be subject to product availability and shipping costs.

If you would like to exchange your product, please contact service@viewx3d.com before returning it.

8. Non-Returnable Items

Certain purchases may not be eligible for return, including:

  • Products damaged through misuse, accident, unauthorized modification, or improper installation;

  • Products with missing essential components or accessories;

  • Products that have been intentionally damaged;

  • Customized or specially configured products, where applicable;

  • Gift cards or other non-physical products, where applicable.

9. Kickstarter Pledges and Deposits

Kickstarter pledges and deposits made during a crowdfunding campaign may be subject to terms different from purchases made through the ViewX online store.

If you participated in a ViewX crowdfunding campaign, please refer to the applicable campaign terms and official campaign updates.

A Kickstarter pledge is not the same as a purchase made through the ViewX online store. Refunds, cancellations, pledge transfers, and promotional discounts may therefore be handled separately.

For questions regarding Kickstarter pledges, please contact service@viewx3d.com.

10. Taxes, Duties, and Customs

Customers may be responsible for applicable customs duties, import taxes, VAT, or other charges imposed by the destination country or region, depending on the shipping method and destination.

Unless otherwise stated at checkout, these charges are generally not collected by ViewX and may not be refundable by ViewX.

11. Warranty

Returns under this policy are separate from warranty claims.

For information about product warranty coverage, please refer to our Warranty Policy or contact service@viewx3d.com.

A warranty claim may provide different remedies or procedures than a standard return.

12. Contact Us

If you have any questions about refunds, returns, exchanges, or warranty service, please contact us:

Email: service@viewx3d.com

ViewX

We will review each case and work with you to provide an appropriate solution.